No fuss 90 day refunds policy
How do I return an item?
We deal with every return personally. If you wish to return an order, please contact email@example.com.
In your email make sure you tell us:
- Your order number
- Which item(s) you wish to return
- The reason for returning
- Want an exchange? Tell us what you'd like to replace your item with
- Or let us know if you want a full product refund
We reply to all exchange and refund queries within one working day (public holidays not withstanding).
- Allow 3-5 working days once the goods have reached us to process returns.
- Any returns received after 90 days will not be processed.
- All refunds will be credited back to the original method used to place the order.
- Credit/debit card transactions can take 3-5 working days to show on your bank statement.
- Please ensure your account details are current and up-to-date, as we may need to contact you regarding your return via email or telephone.
Shipping & Handling
Customers are accountable for return shipping charges unless the goods are faulty. If you believe the goods to be incorrect or faulty please email firstname.lastname@example.org to apply for a refund without return. Goods are the customer's responsibility until they arrive with our customer service team.
Our returns policy does not affect the consumer's statutory rights.
Last updated: January 2018